Payment for purchases is accepted via credit card and Paypal only.
Invites by Jen’s credit card merchant is Paypal.
Shipment dates on orders will be quoted within a certain number of business days.
Business days are Monday through Friday, excluding weekends and holidays.
If an order is placed or approved on the weekend (Saturday or Sunday), the order will begin processing on Monday and will ship out the number of business days listed for shipping time.
Invitation orders will ship out within 15 business days (unless a different shipping time has already been agreed upon) after the client has sent final approval to Invites by Jen.
Expedited shipping options and guaranteed delivery dates are available and will add to the total cost of shipping
(please contact me prior to checking out if expedited shipping is required).
All orders will be shipped to the address listed on the credit card or Paypal receipt.
Invites by Jen has tracking information available for each and every package that is shipped.
In the event an item is seemingly lost in transit, Invites by Jen does wait 15 mailing days (from the shipment date) prior to beginning a research investigation with the mailing authority.
If the package is deemed lost by the postal service itself, replacement items will be issued (please allow 7 business days for the research to take place).
If the order is returned to Invites by Jen marked as “incorrect address” by the shipping authority, and it was shipped to the address on the payment receipt, you will be responsible for the cost to have the items reshipped out.
You must provide an updated (correct) mailing address prior to reshipment.
Invites by Jen is not liable for packages lost or stolen once the shipping authority has deemed them delivered to your address.
You are responsible for all costs in regards to shipping.
Please be aware that shipping on invitation orders can cost anywhere between $30-$100.
Local brides can choose to pickup their order in Beaver Dam, WI.
Specific shipping notes for international clients:
The only shipping method currently offered for international orders is via FedEx Express Mail International. The buyer will be responsible for any custom duty fees imposed on your order once your package arrives at your country’s customs.
International shipping is available on save the date card and invitation orders only.
Because my items are personalized, returns are generally not accepted.
Refunds on customized stationery will not be given once the order has started processing after you have submitted your final approval. If an item needs to be redone (in any way) on a custom order (after production has begun), you will be responsible for the cost of new items.
If you choose to cancel your order after the design process has started and you have received proofs (but have yet to submit a final approval), you will be refunded no more than 50% of your order total.
Returns on sample orders are currently not accepted if not placing an invitation order with Invites by Jen. If you choose to order your invitations through Invites by Jen you will receive a coupon code equal to the cost of the sample package that can be used to purchase items on the Invites by Jen website only.
In the event a return or refund is accepted by Invites by Jen, the items must be returned unopened, unused, and resellable.
They also must be postmarked for return within 2 business days after receipt the item.
The cost of shipping the items back to Invites by Jen is the buyer’s responsibility and only the cost of the product will be refunded once the items are returned (no postage or handling fees will be refunded).
All refunds will be issued via Paypal regardless of original payment method.
Partial refunds on orders (with the client keeping the product) will not be given for any reason.
Any client requesting a refund on an order, must first have the refund request approved by Invites by Jen (please see policy note above; full refunds are generally not accepted after proofs work has started). In the event Invites by Jen does accept to refund the client for a purchase, the client must return the entire order (at the client’s cost) for a full refund.
Invites by Jen will not be held responsible for errors that were included in the submitted wording from the client.
The text and wording that is sent will be inserted directly into your personalized stationery.
As a result, Invites by Jen cannot be held responsible for any misspellings or typographical errors.
Please check all spellings for errors prior to submitting wording.
Invites by Jen highly recommends that you have others proofread your wording as well and have others review the proofs that are submitted to you for approval.
There will be no downloading, copying, reproducing, publishing, transmitting, distributing, displaying, modifying, creating derivative works from, selling or participating in any sale of or exploiting in any way, in whole or in part the artwork, designs, photography and/or illustrations created by Invites by Jen, without prior written consent from Invites by Jen.
Unless otherwise noted, all materials including but not limited to images, illustrations, designs, icons, photographs, logos, stationery design, written and/or oral material that appears as hard copy and/or electronic are intellectual property of Invites by Jen and protected by United States copyright, trademark and/or other intellectual property laws. The contents are owned and controlled by Invites by Jen. Any unauthorized use and reproduction without the express written permission is strictly prohibited. The Invites by Jen name and/or likeness may not be used as an endorsement of any product or service, nor in connection with any commercial venture without express written consent.
The designs, both proofs and final printed pieces are the property of and copyrighted by Invites by Jen. Invites by Jen retains ownership of the completed design. All rights reserved. Invites by Jen may reuse artwork created for future production and sale in whole or in part. Artwork, in whole or in part, created may be used in promotional pieces for Invites by Jen. A signed contract grants Invites by Jen all rights for display, publication and advertising use of all stationery.
Invites by Jen reserves the right to refuse service, without notice to anyone, at anytime, for any reason at our sole discretion.